LiveChat

LiveChat is an all-around platform for customer support that includes web analytics and online chat features. Its purpose is to boost revenue and deliver exceptional customer service. Over 38,000 customers in 150 countries use our all-in-one customer service platform. Its straightforward and user-friendly design sets it apart and makes it simple for clients and support staff to use from the start. 

With LiveChat, you can tailor client interactions to meet and beyond their needs. Its main goal is to support customer service teams by offering smooth service with robust features. You may be sure you always retain leads on the go because it works with mobile devices. Additionally, mobile chat can function in the background, so regardless of what you do on your phone, the app will continue to invite new users and alert you to incoming chats. 

Because of its full customization capabilities, LiveChat's chat widget seamlessly integrates with your website. Automatic welcomes are one of the best tools for generating leads since they let you assist visitors even before they contact the support staff. Additionally, automated chat invitations can be tailored to a customer's behavior, enhancing their interaction with the company. 

Customer service teams can conduct numerous chat sessions concurrently with LiveChat. To shorten average handle times and please clients, agents can utilize scripted responses and a sneak peek to see what clients are typing before they press the "send" button. 

Agents can use the customer details shown in the sidebar during the discussion to provide more individualized and friendlier service. It offers much-needed insights into the most crucial customer data. Every chat session can be tagged by agents, allowing them to identify common queries later on and enhance their offerings. 

Support and sales teams can monitor their performance, identify areas for development, increase efficiency, and ultimately achieve more satisfied customers and revenues with LiveChat's sophisticated reporting features. 

LiveChat facilitates team collaboration, workflow automation, and customer message management. It allows brands to create and implement conversational chatbots without coding, enabling them to differentiate themselves in customer service. Additionally, it provides a foundation of self-knowledge for quick and simple self-service. 

With LiveChat's more than 200 robust integrations, companies may increase the use of their current solutions. Popular CRM programs like Hubspot and Pipedrive, e-commerce platforms like Shopify and BigCommerce, and messaging apps like Facebook and WhatsApp all simply link with it, making it possible to synchronize customer data and manage communication in one location. Customers may place orders and make payments straight from the conversation thanks to its support for payment systems like PayPal and Stripe. It assists in gathering and nurturing leads following a conversation by integrating with email providers like Mailchimp. Many more integrations are available to help companies increase sales and deliver first-rate customer service. 

Pricing

1. Starter: from $20 per seat/month (annually)
2. Team: from $41 per seat/month (annually)
3. Business: from $59 per seat/month (annually)
4. Enterprise: Contact for pricing